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Itron

Customer Service Clerk - Contract

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QUALITY
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2000528 Requisition #

*Contract role, with potential for full-time hire once completed*

 

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

 

  1. Handle all billable returns.
  2. Assist with receiving and completing large RMAs.
  3. Process DCSI returns.
  4. Support customers with RMA information.
  5. Improve departmental processes.
  6. Contact customers with all ''out of warranty'' products.

Education: HS Diploma required, Associate's Degree preferred.

 

Experience: Customer Return/Service experience preferred. Factory/Manufacturing environment experience preferred.

 

MS Office (Excel, Word) experience is desired.

 

Good Communication skills

 

 

Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

 

Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.

 

 

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Itron is an Equal Opportunity Employer
Itron will make reasonable accommodation to assist a qualified person with a disability in the job application process. If you need assistance and would like to request a special accommodation, please contact accessibility@itron.com or at +1-509-924-9900 USA. For more information on Equal Employment Opportunity, please click here.
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