ITIL Problem Management Technical Lead
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Experience:
• Minimum of 5 years of experience in providing complex SaaS customer support, management, and/or supervision
• ITIL certification or 3 years of working experience as a Problem Manager
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
• Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT Professionals, Developers, and Architects
• Ability to navigate and translate complex issues and create collaborative, cross-functional solutions
• High degree of organizational skills
• Cloud experience
• Experience/knowledge in networking and system technology
Education: Bachelor's degree in related field or equivalent experience.
Certification(s): ITIL Certification preferred
Travel: 10 - 30%
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
#DICEItron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
• Minimum of 5 years of experience in providing complex SaaS customer support, management, and/or supervision
• ITIL certification or 3 years of working experience as a Problem Manager
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment
• Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT Professionals, Developers, and Architects
• Ability to navigate and translate complex issues and create collaborative, cross-functional solutions
• High degree of organizational skills
• Cloud experience
• Experience/knowledge in networking and system technology
Education: Bachelor's degree in related field or equivalent experience.
Certification(s): ITIL Certification preferred
Travel: 10 - 30%
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
#DICEItron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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