New Graduate - Technical Support Associate
Required Skills & Experience
• Basic System Administration (installation, configuration and operation)
• Ability to understand debugging/programming (especially Microsoft .NET, C#, Java, Visual Basic, and Fortran)
• Basic Microsoft OS knowledge (for upgrades, certificate info, security, IIS, etc.)
• Self-motivation to work under own initiative to grow personal product knowledge and maintain customer satisfaction
• An interest in ongoing personal development through training and coaching
• Strong critical thinking and problem solving skills.
• Professional oral and written communication skills
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly-evolving team environment, while maintaining attention to detail and organization
• Demonstrate strong interpersonal and communication skills while working with diverse audiences including highly technical IT Professionals, Developers, and Architects
• Ability to maintain excellent attendance and adherence to assigned work schedules.
Travel: 0% - 10%
Education
Associates or bachelors degree from an accredited institution in a related field, or equivalent experience. Computer science and technical training, preferred.
Preferred Skills & Experience
• Related experience, internship, or training
• Basic SQL Database understanding including DBMS and queries (MSSQL and/or Oracle).
• Basic understanding of complex system architecture and integration.
• Basic understanding of computer networking
• Ability to learn Utility (Electric/Water/Gas) industry knowledge.
• Proficiency with Customer Relationship Management (CRM) applications or Information Technology Infrastructure Library (ITIL) is an advantage
Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
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About Itron: Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com.
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