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Senior Technical Support Engineer

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Implementation Services
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Networks
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1801034 Requisition #
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Job Description:

Itron gives its customers the power to be flexible and make intelligent decisions with managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers for diagnosing, reproducing, and resolving ITron related incidents. You will mentor technical support engineers in relation to troubleshooting methodologies and product knowledge. You will troubleshoot the ITron platform in multiple types of environments and take ownership of problem isolation and resolution. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong communication skills and have excellent technical problem solving skills.
 

Professional Requirements:

  • Five-plus years of experience in a technical support position supporting enterprise products: preferably with direct experience supporting networking, security, and/or wireless technology companies
  • Two-plus years of experience with client/server applications and relational databases understand schemas, database structures and ability to write SQL queries
  • Two-plus years of experience working with Java based applications
  • Two-plus years of experience working with UNIX/Linux, scripting is a plus
  • More than one year experience with networking, understanding of packet flows and TCP session establishment
  • Experience with SOAP / Web Services
  • Experience with RF networking
  • Ability to create knowledge and support articles that enhance customer and peer knowledge of the technology
  • Strong troubleshooting skills
  • Strong communication skills with customers, as well with internal cross-functional teams
  • This position requires a two or four-year college technical degree or comparable experience

Professional Qualifications:

  • Experience in supporting software enterprise environments
  • Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction
  • High caliber, high energy personality who loves excelling in a corporate environment
  • Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
  • Manage incidents in the incident management tracking system throughout the case lifecycle
  • Time management skills and the ability to prioritize.
  • Proven record of putting the customer first, going the extra mile, and doing what is right
  • Ability to mentor/coach technical support engineers
 
 

Other Requirements:

 

Experience: This position requires a minimum of 5 years of related experience

Education: Bachelor's degree in related field or equivalent experience.

Travel: 30%  - 50%.  Must possess valid travel documents.


Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be a risk of electrical shock, and there is vibration. The employee may be subject to higher noise levels.

 

 

 

Application open to Citizens and Permanent Residents of Australia only.

 

 

Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin,  sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law.

 

 

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Itron is an Equal Opportunity Employer
Itron will make reasonable accommodation to assist a qualified person with a disability in the job application process. If you need assistance and would like to request a special accommodation, please contact accessibility@itron.com or at +1-509-924-9900 USA. For more information on Equal Employment Opportunity, please click here.

www.itron.com