Senior Technical Support Engineer

Professional Qualifications:

• Experience in supporting software enterprise environments
• Ability to work collaboratively with cross-functional teams in operations, project management and engineering to ensure customer satisfaction
• High caliber, high energy personality who loves excelling in a corporate environment
• Become an expert in using Itron applications and develop understanding of how the applications function and integrate with each other
• Manage incidents in the incident management tracking system throughout the case lifecycle
• Time management skills and the ability to prioritize.
• Proven record of putting the customer first, going the extra mile, and doing what is right
• Ability to mentor/coach technical support engineers

Other Requirements:

Experience: This position requires a minimum of 5 years of related experience

Education: Bachelor's degree in related field or equivalent experience.

Travel: 5%  - 10%.  Must possess valid travel documents.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be a risk of electrical shock, and there is vibration. The employee may be subject to higher noise levels.

Application open to Citizens and Permanent Residents of Australia only.