Solutions Engineer

Required Experience:

• Bachelor of Science degree or equitable degree plus work experience in Computer Science, Engineering, or similar technical discipline.
• At least 3 years of customer service operations; utility operations experience preferred.
• Electricity metering experience is a plus.
• Experience installing software on VMware-based Linux platforms.
• Experience with troubleshooting complex issues with hardware, software, and networking.
• Ability to understand and develop test criteria, conditions, and plans; and to execute the plan.
• Possess a technical understanding of networking and wireless technologies and concepts.
• Experience interacting with individuals across departments in large companies.
• Strong verbal and written communication skills with the ability to communicate complex ideas to both technical and non-technical individuals.
• Ability to manage multiple projects and participate in a hands-on manner.
• Ability to work in a collaborative manner with an extended and diverse team of peers to ensure customer requirements are fully satisfied.
• Experience with the Microsoft Office Suite.
• Familiarity with using integrated customer support applications such as Remedy, Jira, and Confluence.
• Enjoy working in a fast-paced, team-oriented environment.
• Self-motivated and able to demonstrate initiative.

Travel: This position is based primarily at customer sites in Denver, CO, and the surrounding area; team meetings and training occur at our corporate offices in Silicon Valley, CA; potential domestic travel to support the utility, other utilities, Itron activities, and the Solutions Engineering team may occasionally be necessary.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand, and use hands to finger, handle, or feel small and medium sized components. The employee is frequently required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and to lift weight or exert force up to 50 pounds. The employee in this position works in an environment where they may be exposed to fumes or airborne particles, outdoor weather conditions, there is a risk of electrical shock, and there is vibration. The employee may be required to work with toxic or caustic chemicals, may be subject to higher noise levels, or work near moving mechanical parts.

Itron is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, citizenship, sexual orientation, marital status, pregnancy, medical condition, veteran status, disability, genetic information, gender identity or other characteristics protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

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