Sr Mgr Solutions Delivery

For decades, Itron has been delivering critical energy and water infrastructure services to customers around the globe - and we're just getting started.  Join us and help design the future of resource management.

This individual will run all strategy, planning and deployment aspects of customer projects in a particular geographic area with focus on one or more clients. The Sr. Manager, Solution Delivery will be the principal customer liaison and must be able to manage concurrent projects adeptly. The Sr. Manager, Solution Delivery must have the ability to work autonomously and remotely to perform pre-sales activities, initial project planning, manage customer relationships during project, support customer post-deployment as needed, and supervise Itron network installations. This role will also be responsible for managing customer issues and driving additional value through growing the business with additional projects. The Sr. Manager, Solution Delivery will be called upon to interface with internal customers (Sales, Marketing and Product Development organizations in particular) on product and systems improvements or upsell opportunities.  This leader could be asked to take on projects related to Advanced Metering Infrastructure (AMI) deployment, Smart City/Smart Streetlight deployment, Meter Data Management (MDM)or end customer Demand Side Management (DSM) programs.  

Job Duties & Responsibilities:

• Supervise on-going project deployment activities and participate as needed in all phases of deployment of a project. Deployments vary in scope and may include multiple, parallel implementations requiring coordination of various teams from Itron, contractors, partners and the customer, including but not limited to field (RF) engineers, IT resources, supply chain, contracting and finance staff. 
• Day to day engagement with the implementation team across various disciplines 
• Status reporting to internal and external stakeholders. Document and communicate all project issues, potential solutions, and recommended actions to the Regional Client Delivery Executive.
• Issue and risk management through well-defined project control processes 
• Complete program financial ownership 
• Implementation schedule management and oversight 
• Responsible for team meetings, documentation of follow-up activities, coordination of action items 
• Documentation of project goals, actions and as-completed materials, and all contracted reports as outlined in each project’s deliverables list.
• Develop opportunities for program expansion and growth
• Drive Itron and partner marketing channel success
• Interface with customer and contractor installation teams during installation. Work with and support outside contractors and customer installers to ensure project deployment timeliness and quality. 
• Must be knowledgeable of project scope and contract requirements, customer union contracts (if applicable), training programs, local and national rules and local radio frequency regulations related to project activities.

Experience: 

Required: This position requires a minimum of 5 years of experience implementing and managing direct large-scale, multi-phase projects/programs across all aspects of the cross-functional team. 

Preferred: A minimum of 5 years of deployment of telecommunications networks (preferably wireless) and/or enterprise scale software systems and/or expertise implementing Utility products and services (AMI, MDMS, DR, EE, etc.).

Skills:

• Demonstrated leadership, organizational and problem-solving skills. The successful candidate will be able to describe multiple business situations where these skills were leveraged.
• Demonstrated ability to organize, prioritize and manage multiple tasks and concurrent projects. Itron's networks are in great demand and the PM must be able to coordinate multiple projects in varying degrees of deployment.
• Experience in personal computer operations and use of word processing, project management, spreadsheet programs plus experience with off-the-shelf and special-purpose test programs. Microsoft Project is Itron’s standard project management application.
• Experience and knowledge of gas, water and electric utility meter reading and related distribution automation technologies is desirable.
• Technical training and knowledge of radio frequency equipment used in planning and installing radio network equipment and multiple wired/wireless wide area networks is also desirable.
• Experience with GIS, CIS and other utility systems is highly desirable.
• Must possess above average written and verbal communication skills.

Education: Bachelor's degree in electrical engineering or computer science. Advanced degree desired, MBA preferred. Equivalent experience may be considered.

Certifications: PMP preferred

Travel: 10-50%; must possess valid driver's license and a US passport.