Technical Support Analyst

Required Experience

·      5+ years of computer support and troubleshooting experience;

·      Experience in a corporate IT environment using ticket based workflow;

·      Intermediate knowledge of Microsoft Windows 10 and Office365 in a corporate environment;

·      Knowledge in Mac and administration and management using Casper;

·      Must be extremely professional with a great image, have strong interpersonal skills, be empathetic, be very energetic, have experience dealing with all levels of users;

·      Ability to work effectively as a team member, to prioritize duties in a fast-paced environment, working on multiple tickets/projects at a given time;

·      Excellent written and verbal English communication skills.

#LI-PC1